Venti Learning with Foam: A Video Report from Starbucks

On Feb 26, 2008, Starbucks closed over 7,000 stores for a unique 3 hour company wide training effort. The following day, Elliott Masie visited the local Starbucks in Saratoga Springs, NY and did an in-depth interview with the store manager on the learning outcomes, processes and texture of this experiment.

Check out the 8 minute video at Elliot Masie's site: http://www.masieweb.com/starbucks